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Shipping & Returns

We have moved! 

Please note that we have moved to our new [premises and are currently working to get all orders dispatched as quickly as possible. 

We are very sorry for any inconvenience this may cause but please do bear with us. 

Thank you for your patience!

 

We aim to dispatch all trade orders within 48hrs and where possible this will be on a same day basis, but this is not guaranteed.


UK Mainland charges:

Orders are sent with either FedEx or Parcel Force on a Next Working Day Delivery at £7.95.  
Orders over £250 NET will receive FREE carriage.
This does give you the choice to request a parcel to be 'left in a designated safe place', however this is at the customer's own risk.
Drop shipping 'direct to customer' is available at £7.95.

Please note some areas in the Scottish Highlands are subject to 2 Working Days for delivery due to distance.

 

Northern Ireland, Republic of Ireland & Channel Islands charges:

Orders are sent with Parcel Force on a 2 Working Day Delivery service at £12.95.  
Orders over £500 NET will receive FREE carriage.
Please Note:
All orders are sent on a courier service with Parcel Force, but please note that, although they are one of the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.

 

European charges:

Orders are sent with Parcel Force and will be delivered by their counterpart in Europe (i.e. GLS).  Shipping prices and approximate delivery times can be found in the table below. Minimum order £175 NET. All prices are shown without VAT. If you would like to arrange shipping through your own freight forwarder please email sales@horsehealth.co.uk or call +44 2380 814360.
Please Note:
All orders are sent on a courier service with Parcel Force, but please note that, although they are one of the best UK couriers, delivery times cannot be 100% guaranteed due to weather disruption, customs services and occasional problems with drivers on a local depot level.

 

Worldwide charges:

Orders are sent with Parcel Force and will be delivered by their counterparts in each country. Shipping prices and approximate delivery times can be found in the table below. Minimum order £250 NET. All prices are shown without VAT. If you would like to arrange shipping through your own freight forwarder please email sales@horsehealth.co.uk or call +44 2380 814360.
Please Note:
All orders are sent on a courier service with Parcel Force, but please note that, although they are one of the best UK couriers, delivery times cannot be 100% guaranteed due to weather disruption, customs services and occasional problems with drivers on a local depot level.

 

Restricted Products:

Please note due to Airway Authority restrictions the following countries may not receive liquids >1 Litre and may not receive >5 litres in total, per box.

 Greece, Azores, Balearic Islands, Canary Islands, Gibraltar, Madeira, Turkey, San Marino, Switzerland

 

Delivery Speeds & Charges:

Please see the below tables to see the delivery charges and speeds for European and Worldwide trade customers. All prices are shown without VAT. If you would like to arrange shipping through your own freight forwarder please email sales@horsehealth.co.uk or call +44 2380 814360. Please note all prices are shown per <30kg box with the exception of Australia & The Phillipines which are restricted to <20kg box. For countries with variable rates, please note that these are weight dependent, to gain an accurate price please use the shipping estimator prior to checkout.


 

 

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