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Conditions of Use

 

TERMS & CONDITIONS OF TRADING

 

Payment & Credit

Payment terms are strictly 30 days from date of invoice. The property of the goods shall remain with Horse Health Wessex Ltd (the Company) until such time as any outstanding invoices are paid in full, but risk and responsibility passes to the buyer upon the receipt of goods. If payment of the total price or other sums is not paid on the invoice due date, the Company shall have the right, with or without prior notice at any time, to retake possession of the whole of part of the goods and for that purpose to go upon the premises occupied by the buyer thereof without prejudice to any other action of the Company. The Company reserves the right to incorporate a Credit Charge in invoices to encourage adherence to payment terms. Prices are subject to change without prior notice. The Company reserves the right to charge a handling fee for international bank transfer payments made from outside the UK.

 

Couriers

If an instruction is given to leave an order in a 'safe place' and therefore delivered without a signature the couriers insurance is invalidated. Horse Health therefore can not be held responsible if the goods are lost under these circumstances.

 

Loss & Damage

To comply with transport conditions trade customers must advise part loss or damage to the courier in writing at time of delivery on the delivery docket and notify Horse Health within 24 hours so that our claim can be lodged. Goods damaged in your opinion through defective materials or poor workmanship should be notified immediately and returned for inspection in not more than 7 days. Under no circumstances should a customer be permitted to continue to use a damaged item, as you will have been deemed to have accepted the goods in their damaged condition. Where justified damage has occured, carriage charges will be refunded as well as the goods.

Non arrival of goods and short orders must also be notified in writing within 7 days of receipt of goods.

 

Refunds & Exchanges

We hope that you're happy with any product purchased, but if you wish to return a product to us for whatever reason you may do so to:

Horse Health,

Copied Hall Farm,

Winsor Road,

Winsor,

Southampton,

Hampshire

SO40 2HE.

There is no need to contact us prior to sending an item back. However, please include your name, address and reason for return/request for exchange. For your convenience there is a Returns Form located on our HomePage. This form can be submitted online or printed off to be posted with your item.

Refunds will be made for any items returned (at customers expense) which are in saleable condition, not damaged, and in original packaging within 14 days of receiving them.  Exchanges and Credit Notes will be given up to 30 days. P&P at  £7.95 will be charged for items sent back out.

We will refund in full or replace items like for like, but reserve the right to withhold 20% of the purchase price if the product or packaging is in such a condition that the item is not fully resalable. This maybe increased to 50% in the event an item is dirty or damaged. Please note that any item brought in a 'sale' cannot be exchanged or refunded.

Please note due to reasons of hygiene and safety we are unable to exchange or accept the return of certain 'Gel' items once they have been in contact with a horse. Please make your customers aware of this fact.

 

Product Guarantee

A guarantee of one year is given on all LeMieux Lambskin products, provided they have been washed & dried in the recommended way and have not been exposed to excessive use. This will be determined once items have been returned for inspection. Items being returned under the terms of this guarantee are only eligible for like-for-like replacement and not refund. All other products are sold under individual manufacturers guarantees where applicable.

 

Security

When placing an order through our website your details are passed through a secure server connection. This ensures the absolute security of your personal information. The secure server encrypts your details making it virtually impossible for anyone to intercept your information from the order. Forms submitted over this website do not use tracking technology. The details submitted will be processed and will only be used to process a requested order or send a brochure. Details submitted will not be passed to any third party or organisations. Mastercard/Visa/Visa Electron/Maestro/Solo/Switch can all be used on this site.

 

Disclaimer

Every effort is made to maintain the products & prices quoted. However we reserve the right to discontinue items and change prices as and when necessary. Prices shown exclude VAT where applicable.

Full Terms & Conditions of trading are available upon request.

These terms and conditions do not affect your consumer statutory rights

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