How will I get my order?                                                 

We aim to dispatch all trade orders within 48hrs and where possible this will be sooner, but this is not guaranteed.

UK Mainland charges:

Orders are sent with either FedEx or Parcel Force on a Next Working Day Delivery at £7.95.  
Orders over £250 NET will receive FREE carriage.
This does give you the choice to request a parcel to be 'left in a designated safe place', however this is at the customer's own risk.
Drop shipping 'direct to customer' is available at £7.95.

Northern Ireland, Republic of Ireland & Channel Islands charges:

Orders are sent with Parcel Force on a 2 Working Day Delivery service at £12.95.  
Orders over £500 NET will receive FREE carriage.
Please Note:
All orders are sent on a courier service with Parcel Force, but please note that, although they are one of the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.

European charges:

Orders are sent with Parcel Force and will be delivered by their counterpart in Europe (i.e. GLS).  Shipping prices and approximate delivery times can be found in the table below. Minimum order £175 NET. All prices are shown without VAT. If you would like to arrange shipping through your own freight forwarder please email sales@horsehealth.co.uk or call +44 2380 814360.
Please Note:
All orders are sent on a courier service with Parcel Force, but please note that, although they are one of the best UK couriers, delivery times cannot be 100% guaranteed due to weather disruption, customs services and occasional problems with drivers on a local depot level.

Worldwide charges:

Orders are sent with Parcel Force and will be delivered by their counterparts in each country. Shipping prices and approximate delivery times can be found in the table below. Minimum order £250 NET. All prices are shown without VAT. If you would like to arrange shipping through your own freight forwarder please email sales@horsehealth.co.uk or call +44 2380 814360.
Please Note:

All orders are sent on a courier service with Parcel Force, but please note that, although they are one of the best UK couriers, delivery times cannot be 100% guaranteed due to weather disruption, customs services and occasional problems with drivers on a local depot level.

Restricted Products:

Please note due to Airway Authority restrictions the following countries may not receive liquids >1 Litre and may not receive >5 litres in total, per box.

 Greece, Azores, Balearic Islands, Canary Islands, Gibraltar, Madeira, Turkey, San Marino, Switzerland

Delivery Speeds & Charges:

Please see the below tables to see the delivery charges and speeds for European and Worldwide trade customers. All prices are shown without VAT. If you would like to arrange shipping through your own freight forwarder please email sales@horsehealth.co.uk or call +44 2380 814360. Please note all prices are shown per <30kg box with the exception of Australia & The Phillipines which are restricted to <20kg box. For countries with variable rates, please note that these are weight dependent, to gain an accurate price please use the shipping estimator prior to checkout.

IMPORTANT NOTES:
    •    If your order has NOT been received within TWO WORKING DAYS of dispatch please call the office as soon as possible so we can track it and help resolve the problem.
    •    Please be sure to fill in the 'COMMENTS ABOUT YOUR ORDER' box clearly stating any instructions, especially if/and where you want your order left if no one's in. However, be aware that if an instruction is given to leave an order 'in a safe place' and therefore delivered without a signiature the couriers insurance is invalidated. Horse Health cannot be held responsible if the goods are lost under these circumstances.
  •    If your wish to contact us regarding orders or queries please email sales@horsehealth.co.uk or call +44 2380 814360

Please note that all sizes are approximate and given in cm.