Shipping & Returns
Shipping & Returns
Christmas and New Year Opening Times:
Monday 23rd December - Open 9am – 5.30pm
Tuesday 24th December (Christmas Eve) - Closed
Wednesday 25th December (Christmas Day) - Closed
Thursday 26th December (Boxing Day) - Closed
Friday 27th December - Closed
Saturday 28th December - Closed
Sunday 29th December - Closed
Monday 30th December - Closed
Tuesday 31st December (New Years Eve) - Closed
Wednesday 1st January (New Years Day) - Closed
Thursday 2nd January - Open 9am – 5.30pm
Last Order Postal Dates:
We will endeavour to dispatch as many orders as possible until we close on Monday 23rd December. However, to ensure your delivery is guaranteed for dispatch and delivery before Christmas we recommend placing your orders by 2pm on 18th December. Our couriers will be making deliveries on Christmas Eve however we recommend allowing additional time for any issues that may occur with the couriers at this very busy time of year.
UK Delivery Speeds and Charges
PLEASE NOTE: Delivery to some areas of Scotland and the Highlands will be made within 2 WORKING DAYS when dispatched on a NEXT WORKING DAY SERVICE.
The applies to the following postcodes: AB30-31, AB33-38, AB41-43, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9*, IV1-56, IV63, KA27-28, KW1-3, KW5-18*, PA20-78*, PA80, PH17-26, PH30-50, ZE1-3, TR21-25.
* Some deliveries within this postcode may take up to 4 days
We aim to dispatch all orders as quickly as possible but within 2-3 working days at busy times. We do not process orders on weekends or bank holidays.
You will receive an email to confirm your order and an email to confirm your order has been dispatched.
UK mainland orders are sent on a Next Working Day courier service and deliveries are made Monday to Friday between approximately 9am and 6pm.
Please note that, although we use the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.
Please be sure to fill in the 'COMMENTS ABOUT YOUR ORDER' box clearly stating any instructions, especially where you want your order left if no one is in. However, be aware that if an instruction is given to leave an order 'in a safe place' and it is therefore delivered without a signature it is at the customer's own risk. We cannot be held responsible for any items lost, missing or damaged that are left without a signature.